Skip to main content

Frequently Asked Questions

Popular Questions

Which payment methods are available?
We currently accept payments via Visa, MasterCard and PayPal.
Do you ship internationally?
Yes, we do ship internationally. If your address is not supported, we will contact you
My order never got to me what do I do?
We always do our utmost to ensure that this doesn’t happen, but if you have not received your order in a timely manner, please contact us at
Can we collaborate?
If you have any cooperation needs, you can contact and negotiate. We are happy to supply

Orders & Shipping

Can I track my order?
If you wish to track your return please send an email to and we will provide you the tracking number as soon as possible.Or directly query through purchase records
Can I make changes to my order?
If the order is yet to be dispatched, you can make changes to your order. If your order has however already been dispatched, please email us at for further information.
Can I cancel my order?
If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification or clearly personalised). You may cancel an order at any point from placing the order up to seven (7) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations. We are unable to cancel an order once your payment has been processed.
How long will it take for my order to get to me?
For all China orders normally 1-3 working days, for European orders usually 1 week and for other international orders between 1-2 weeks.

Exchanges & Returns

How to return or exchange goods?
Refunds can be made at any time before the order is shipped, and the buyer will bear the shipping cost after the order is shipped. Returns are not accepted for non product quality issues.

Materials & Care

How to clean your Mcprue products
Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items. Avoid excessive wiping, which might cause damage. Unplug all external power sources, devices, and cables. Keep liquids away from the product, unless otherwise noted for specific products. Don’t get moisture into any openings. Don’t use aerosol sprays, bleaches, or abrasives. Don’t spray cleaners directly onto the item.